VP, WEALTH AND PRIVATE BANKING OPERATIONS

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

GCB 5

We are currently seeking a high-calibre professional to join our team as a Vice President, Wealth and Private Banking Operations.

In this role, you will: 

• Manage end-to-end Wealth & Private Banking operations, ensuring accurate and timely transaction processing and effective GL/Suspense account management.
• Oversee daily delivery of outsourced/offshore activities, managing SLAs/PLAs and performing end-of-day review and quality checks.
• Maintain high customer service standards, resolving enquiries/complaints promptly and driving service and process improvements.
• Prepare and review daily, monthly, management and regulatory reporting with accuracy and on-time submission.
• Drive operational efficiency through simplification, workflow streamlining and targeted automation to reduce manual effort and defects.
• Lead and support projects and system/process enhancements with global, regional and business partners, ensuring actions are completed to agreed scope and timelines.
• Maintain a robust risk and control environment, by ensuring compliance with applicable regulations and HSBC policies or procedures, validating and evidencing effective control operation, achieving satisfactory audit outcomes, closing audit and regulatory actions within agreed timelines, and containing losses and customer complaints.
• Conduct root cause analysis on incidents/issues, identify control gaps, drive remediation to timely closure with audit-ready evidence, escalate material risks, and keep Desk Instruction Manuals up to date.

To be successful you will need: 

• Bachelor’s Degree (or equivalent) in Banking & Finance, Wealth Management or related discipline, with 5–10 years’ Wealth and Private Banking operations experience, including operational processing and GL/Suspense account management.
• Strong stakeholder management, influencing, and coaching skills to deliver results in a matrix environment (including offshore teams), with proven experience managing outsourced/offshore delivery and third-party providers through SLA oversight, performance management, and quality assurance.
• Strong project delivery skills; strong process management and continuous improvement capability, delivering measurable efficiency/cost outcomes through simplification and automation.
• Strong analytical/problem-solving capability with a risk and control mindset (MI interpretation, root-cause analysis, audit/regulatory support) and effective stakeholder management.
• Excellent planning, attention to detail and ability to deliver accurately under pressure and to demanding timescales and strong risk and control mindset with experience supporting audits, regulatory actions and control effectiveness.
• Highly motivated, collaborative team player with strong interpersonal and communication skills, a customer-first mindset and commercial awareness.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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