VP, Premier Team Head
Singapore, 01, SG, 048623
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a VP, Premier Team Head,
In this role you will:
- Own the end-to-end client journey across the Executive Premier propositions, delivering seamless and personalised experience from initial contact and service resolution through to wealth management and insurance referrals.
- Define and continuously raise service standards, monitor performance, address service gaps and ensure complaints are resolved promptly and effectively.
- Exercise sound judgement and make confident decisions within delegated authority, balancing client needs with the Bank’s risk appetite and control requirements.
- Protect the Bank’s franchise by conducting and approving periodically enhanced due diligence reviews for SCC clients and Private Bank high-net-worth clients.
- Ensure consistent adherence to KYC, AML and other regulatory requirements across the team’s portfolio.
- Make effective operational decisions that support a high-quality client experience while maintaining strong risk and control standards.
- Build a team clients remember, hire, coach and develop a high-performing, engaged team through open communication, regular feedback and recognition. Grow service-led advisory conversations that connect clients with the right solutions, responsibly.
To be successful you will need:
- At least 8+ years’ experience in Wealth Management, supported by strong academic qualifications; proven team leadership experience is preferred.
- Proven record of delivering exceptional service, particularly in premium or luxury customer environments, would be an advantage.
- Strong knowledge of risk management, controls and regulatory requirements, with the ability to maintain excellent client experience while upholding control standards.
- Excellent communication and interpersonal skills, with the confidence to engage effectively with clients, colleagues and senior stakeholders.
- Clear commitment to developing people, encouraging collaboration and creating a positive customer service culture.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Issued by HSBC Bank (Singapore) Limited