Team Head, Client Service and Account Management

We are currently seeking a high calibre professional to join our team as a Team Head, Client Service and Account Management.

In this role you will:

• Direct, lead and manage a team of Client Service Managers in implementing the client service proposition.
• Ensure consistent delivery of top quality and market leading client service
• Ensure deployment of regional/global client service proposition to HSBC clients
• Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback
• Deliver service in compliance with group and regulatory requirements

• Contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service function. 

To be successful you will need:

• Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names
• Strong knowledge of global cash management and clearing services, products, and techniques.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
• Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
• Ability to travel.
• Degree Holder
• Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.
• The following professional certifications are desirable but not mandatory: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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