Senior Project Manager, Client Connectivity - CIB

We are currently seeking a high calibre professional to join our team as an Senior Project Manager, Client Connectivity.

In this role you will: 

• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond; Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery; Stay updated on the latest developments in payments products and technology.
• Act as a role model and escalation point for the team, providing training, support and guidance; Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

To be successful you will need: 

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience and/or relevant qualifications.
• Familiarity with design thinking principles.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward; Ability to manage competing deadlines effectively in real-time.