Senior Manager, Alternatives Operations Design and Delivery

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office. 

We are currently seeking a high calibre professional to join our team as a Senior Manager, Alternatives Operations Design and Delivery.

Part of the Alternatives Operations Team, The Alternative Senior Manager – Operations Design and Delivery role, will be located in Singapore, will support directly the Head of Operational Design and Delivery, and will focus on the design and operating model for any new and existing investment capabilities managed and to be introduced to Alternatives Business across countries and entity, with an initial focus on Private Credit, Real Asset and Evergreen strategies.

In this role you will:

• Designing and setting up new operating model related to portfolio/fund’s structure across Alternatives investment capabilities in close collaboration with Product, Investment functions as well as Investment Operations capabilities leads across alternatives investment products until full portfolio onboarding. It would include processes, resources, any 3rd party relationship and infrastructure built
• Supporting any change to existing operating models to reflect any new services, processes and controls
• Developing a global effective operation framework, including complexity ad risk assessment, and comprehensive documentation according to HSBC standards, for all operating models as a member of the Design and Delivery Operations team. The capabilities will be allocated according to capacity, expertise, and background
• Contributing actively and on a continuous basis to end-to end process mapping in close engagement with functional architecture team, 1st line of Defence risk and controls and 2nd Line of Defence to get guidance, support and assurance in the review of the output
• Engaging with global fund services to take part of 3rd party providers relationship and the assessment of their product and technology services related to Alternatives capabilities (fund administrator, loan services, TA, Custodian, cash management solutions…) at the initial set-up as well as on an ongoing basis
• Directly supporting Alternatives Operations Director in any inorganic initiative and potential transaction across countries and capability to participate to due diligence of a new counterparty from an operation perspective, build and assess the integration plan (impact and cost assessment, risk and issues management)

To be successful you will need:

• Degree in Finance, Business, or a related field
• Professional certifications (i.e. CAIA, CFA, ACA, FRM…) and experience in alternatives investments products are distinct advantages i.e Private Credit, Real Assets and Evergreen strategies
• Working experience exposed to products (funds and mandates) from any European or any other local regulations like Hong Kong or Singapore, cross borders taxations and capital structure

• Strong experience managing operational risk in a changing environment
• Must show ability to communicate clearly on complex and diverse subjects and to maintain a high level of professionalism when dealing with clients, investors and colleagues
• Must possess effective project management, organisational and interpersonal skills with proven ability to work to deadlines in an efficient and accurate manner
• Ability to understand and consolidate diverse and complex business information to translate into actions and propose operational and pragmatic solutions
• Demonstrate collaborative and supportive working relationship with the other business departments and functions

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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