Lifestyle Relationship Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as an Lifestyle Relationship Manager.

As a Lifestyle Manager, you will be the dedicated contact point for High Net Worth Banking clients on their lifestyle and credit card related requests, delivering a highly personalised, discreet, and proactive lifestyle and concierge experience. You’ll also support Prive Card acquisition via referrals from Relationship Managers, manage onboarding/offboarding, and drive engagement to deepen relationships and support card spend.

In this role you will:

• Work closely with internal Relationship Managers to present the Prive Card value proposition, lifestyle privileges, and service model with the objective of delivering a seamless client onboarding experience.
• Assist with the card application process, ensuring completeness and accuracy of documentation, and submit applications in line with internal processes and timelines.
• Maintain a structured pipeline of referred prospects, track progress, and provide timely updates to relevant stakeholders.
• Act as the dedicated point of contact for lifestyle-servicing and enquiries.
• Manage Prive account servicing end-to-end: including Onboarding (welcome journey, preference capture, service education, benefits walkthrough), Offboarding (closure support, service wrap-up, stakeholder coordination), Lifestyle enquiries and fulfilment (research, recommendations, bookings, follow-through)
• Work with internal and external stakeholders (e.g., Private Banking teams, WPB, operations, vendors/partners) to resolve and fulfil servicing enquiries efficiently and professionally.
• Maintain accurate service records, client preferences, and case notes in approved systems, ensuring confidentiality and data privacy.
• Work closely with Cards Product team to continuously enhance the servicing model and lifestyle privileges by providing timely feedback to the stakeholders and contributing to the ongoing product enhancement.

• Handle customer complaints and feedback, take ownership of investigation and resolution, and collaborate with stakeholders to deliver corrective actions and continuous improvement.

To be successful you will need:

• Degree or equivalent professional experience preferred (hospitality, business, communications, or related).
• 5–10+ years’ experience in luxury concierge, lifestyle management, premium hospitality, travel, or high-end client services (Singapore market experience preferred).
• Strong communication, interpersonal and customer engagement skills to build strong relationship bonding with customers
• Confident in client-facing pitching and co-presenting with senior stakeholders
• High discretion, sound judgement, and comfort handling sensitive client information.
• Strong organisational skills—able to manage pipelines, servicing cases, and multiple priorities with excellent follow-through.
• Excellent communication—polished, concise, and service-oriented.
• Self-motivated with positive working attitude to work as a team

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.