Head of Operations - Life and Health - HSBC Life
Singapore, 01, SG, 117439
We are currently seeking a high calibre professional to join our team as a Head of Operations - Life and Health.
In this role you will:
- To ensure that on-shore and off-shored processing are working in accordance to established KPIs, SLAs and all global and local procedures and guidelines are complied with and acceptable levels of risk controls and adherence to regulatory requirements
- Managing the consolidation of Life and Health Operations to achieve operational synergy and effectiveness
- Managing the remediation of any controls and process gaps in line with first line identified issues, audits, and any regulatory requirements
- Supporting ongoing business growth, Transformation and IT initiatives
- Managing the delivery of products and services to customers consistent with the business strategy, across all Life products
- Designing and executing a strategy to drive operational excellence and the delivery of customer centric services
- Managing the relationship and reporting on the performance of internal and external service providers under agreed SLAs and PLAs
To be successful you will need:
- Extensive operations experience in the new business and/or policy servicing area of a significant Life insurance business; Industry knowledge, with particular strengths in Insurance operations, systems and organisation
- Well-developed strategic, business, and decision-making skills. Have large project experience and in-depth understanding of performance metrics and financial measures for Insurance operations
- Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice
- In-depth understanding of performance metrics and financial measures for Insurance operations; Track record of working in a matrix organisation, similar to that in HSBC
- Sound understanding of distribution partners and market, for example branch network, customer segments, products offered and competitive market
- Excellent communication skills and ability to manage multiple (internal and external) stakeholders. Strong managerial, interpersonal and leadership skills. Strong sense of risk management
Opening up a world of opportunity
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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