Head of GTS Business Management

We are currently seeking a high calibre professional to join our team as a Head of GTS Business Management.

In this role you will: 

• Strategy & Execution: Lead the development, articulation, and implementation of the GTS strategy, including priorities, targets, and strategic initiatives aligned to Group objectives.
• Business Management & Performance: Drive business management disciplines, including planning, financial oversight, cost control, and performance management.
• Operating Model & Transformation: Shape and deliver the GTS target operating model, organisation design, and transformation initiatives.
• Governance, Risk & Control: Ensure effective governance, operational risk management, and adherence to regulatory, compliance, and internal control requirements.
• Analytics, Insights & Decision Support: Provide high-quality, timely insights to senior management to support strategic decision-making and investment evaluation. This may include supporting sales teams with high quality insights, performance tracking, analytics, business lead generation, and growth initiatives.
• Embedding Digital: Own & deliver automated / simplified processes for monitoring financial performance and related reporting. Champion the use of AI/ productivity suite for sales process management & KPI tracking
• Stakeholder Engagement: Partner with senior stakeholders across GTS, CIB, Finance, Risk, Compliance, HR, Marketing, and regional leadership teams to effectively grow the GTS business in a sustainable manner
• People & Culture: Support the GTS Head in driving the GTS people agenda, building high-performing teams, and an inclusive, high-engagement culture.
• Thought Leadership: Position GTS as a market leader through internal and external engagement, benchmarking, strategic communications, events and industry participation.
• Operate effectively in a global matrix environment, influencing across regions and functions without direct authority.
• Drive alignment, consistent messaging, and execution across diverse markets and stakeholders.
• The role holder may have direct reports and would require steering the team towards achieving the broader Business Management and GTS objectives
• Ensure fair treatment of customers and compliance with all applicable laws, regulations, policies, and standards.
• Proactively identify, assess, and mitigate operational and conduct risks.
• Maintain strong internal controls and ensure timely remediation of audit and regulatory issues.

To be successful you will need: 

• Strategic thinking and high level of business acumen and commercial awareness with proven record to drive initiatives to deliver tangible results.  Corporate and Institutional Banking (CIB) and/or Global Trade Solutions (GTS) experience is an advantage.
• Demonstrated success operating in global, matrixed organisations, influencing senior stakeholders across business and functions without direct authority.
• Strong commercial, financial, and governance acumen, with experience in business planning / FRP / P&L management, cost management, and operating within regulated environments.
• Experience with data analytics and having digital acumen is a plus.  This includes analyzing both internal/external data and determining the best way to represent the conclusion to stakeholders.
• Exceptional communication, judgment, and leadership capability, with experience advising and challenging senior executives and building high-performing teams.
• Typical qualifications include undergraduate or post-graduate degree in Business Administration, Economics, Computer Science, Finance or a related field

Issued by The Hongkong and Shanghai Banking Corporation Limited. 

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