Head of BCO, Singapore

Credit & Capital Management (CCM) under CIB are in the process of implementing a new, modern, and consistent E2E operating model.  A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO). The BCO function will complete tasks currently owned by multiple actors including Credit Analysis Unit, Credit Analysts, and RMs in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all C&L tasks, creating a single control point. The function will be client facing and customer service orientated.

The Head of BCO role will be responsible for developing and leading a high performing, client centric BCO team and ensuring exemplary risk management acumen and control standards are embedded within the end-to-end C&L process. In discharging their duties, the role holder must implement a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients borrowing needs. The role holder will work closely with the Coverage and Transaction Services teams to ensure seamless customer experience and consistency of service.

The role holder will need to be a strategic thinker, an effective collaborator, and a skilled stakeholder manager to successfully work through the complex landscape and deliver exceptional customer outcomes.

In this role you will:

• Oversee and execute the delivery of CCM services in-country, ensuring alignment with regional processes and a seamless and efficient process for customers
• Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional priorities.
• Collaborate with and manage multiple global senior stakeholders, including, CCM, WCR, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey as well as effectively navigating complex situations and driving alignment.
• Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner. Monitor the management of financial and non-financial risks pertaining to the CCM production in partnership with local NFR/Business Risk.
• Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end-to-end.
• Collaborate with the CCMS Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, AI, and analytics.
• Implement the BCO model to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures.
• Maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.

To be successful you will need: 

• Bachelor’s degree in business, finance, or a related field; master’s degree preferred, with minimum of 10 years of experience in credit and lending, with a strong background in managing loan portfolios.
• Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders as well as strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Expertise in credit risk management, control assessment, and SOX compliance.
• Experience in driving digitisation and customer experience improvement initiatives.
• Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus.