Digital and Distribution Lead - HSBC Life

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank 
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Digital and Distribution Lead.

In this role you will:

• Own end-to-end technology for Digital & Distribution channel capabilities, including sales journeys, onboarding/identity capture, agent/distributor portals and tools, partner integrations/referrals, and customer self-service (servicing/claims/documents).
• Maintain a clear view of channel performance and stability, tracking production health alongside delivery progress.
• Build and run a 12–18 month roadmap aligned to business outcomes, regulatory requirements, and engineering capacity.
• Lead quarterly planning and prioritisation with business owners, managing trade-offs across time, cost, scope, risk, and capacity with transparency.
• Provide delivery leadership across cross-functional squads (engineering, QA, BA, DevOps, security), driving disciplined execution (sprint planning, dependencies, release/cutover readiness, post-release validation).
• Run governance and senior stakeholder forums, communicating status, risks, decisions required, and mitigation plans; ensure alignment to architecture standards, security controls, and change governance.
• Drive operational excellence through observability and KPI dashboards (latency, errors, funnel metrics, uptime, release health), plus automation and resilience improvements (testing, CI/CD, monitoring, DR readiness).
• Embed compliance, security, and customer fairness by design (privacy, access controls, logging/audit trails, retention) and build team capability via mentoring, playbooks, and continuous improvement from incidents and customer feedback.

To be successful you will need:

• 8–12+ years’ experience in technology delivery, digital product, or platform ownership, ideally within financial services or insurance.
• Strong digital channel delivery knowledge across web/mobile journeys, portals, APIs/integration, identity and access, analytics, and partner/bank ecosystem connectivity.
• Proven ability to lead cross-functional teams and vendors to deliver complex, dependency-heavy initiatives and roadmaps.
• Excellent stakeholder management with the ability to influence senior business leaders and technology peers.
• Strong command of non-functional requirements and modern engineering practices, including security, performance, resilience, observability, and exposure to cloud-native delivery/CI/CD.
• Data-driven mindset, comfortable with funnel/operational metrics and A/B testing concepts; familiarity with life insurance distribution processes (bancassurance/agency—illustrations, eApp, underwriting intake) and marketing/CRM tooling (campaigns, consent, messaging).

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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