Digital Product Manager, Digital Enablement
Singapore, 01, SG, 117439
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We’re currently seeking a high-calibre professional to join our team as a Digital Product Manager, Digital Enablement.
In this role you will:
- Support the platform roadmap, priorities and delivery plans, ensuring enhancements align with business value, customer impact, risk and technical feasibility.
- Gather, analyse and document requirements from business, technology and operational stakeholders, translating them into clear and practical outcomes.
- Coordinate delivery activities across engineering, infrastructure, security, operations, vendors and business teams.
- Monitor platform performance, availability, service levels, incidents and user feedback, escalating issues and tracking actions through to resolution.
- Support incident, problem, change and release management activities, ensuring appropriate governance, documentation and stakeholder communication.
- Maintain platform documentation, operating procedures, controls, risk registers and service records in line with security, data protection, risk and compliance requirements.
- Assist with testing, release planning and implementation of platform changes, while contributing to governance forums, management reporting and audit or regulatory requests.
- Identify opportunities to improve automation, user experience, operational efficiency and platform resilience, and build effective relationships across business and technology teams.
To be successful you will need:
- A degree or equivalent professional experience in information technology, computer science, engineering, business information systems, finance, business or a related discipline. Relevant Agile, Scrum or project management certifications are advantageous.
- Around 3–5 years’ experience supporting payment platforms in areas such as business analysis, delivery coordination, application support, IT operations or service management.
- Experience working with business and technology stakeholders to understand requirements, coordinate delivery and achieve measurable outcomes.
- Experience supporting incident, problem, change or release management activities, with a basic understanding of software development and delivery lifecycles.
- Experience producing clear documentation, management information, process maps, reports or service records, with familiarity using collaboration and delivery tools such as JIRA and Confluence.
- Strong organisation, prioritization, communication, analytical and problem-solving skills, with attention to detail and the ability to manage competing priorities, coordinate actions and deliver to deadlines.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Life (Singapore) Pte. Ltd.