Client Service Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

In this role you will:

• Partner with Sales/Distribution to onboard new institutional clients, including coordination of account opening and ongoing servicing requirements.
• Support compliance review/approval of client-facing and marketing materials in line with internal governance.
• Act as a key point of contact for client queries and service requests, ensuring timely resolution and clear communication.
• Prepare and deliver regular client reporting (e.g., portfolio/market updates, performance and holdings packs where applicable) and support risk-related reporting requests.
• Coordinate and draft responses for RFPs/RFIs/DDQs, working with Investments, Risk, Compliance, Product and Operations to ensure accuracy and consistency.
• Support client meetings and periodic reviews (agenda, materials, minutes/actions, follow-ups) and maintain service standards.

To be successful you will need:

• Minimum 5 years’ experience in client servicing within Asset Management, ideally supporting institutional clients and/or institutional distribution.
• Proven experience coordinating RFP/RFI/DDQ responses and producing client reporting packs.
• Strong stakeholder management, attention to detail, and ability to manage multiple deadlines.
• Comfortable working with compliance/governance processes for client-facing materials.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.