Sr. Associate Director, Software Engineering (GenAI Agent Platform)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering (GenAI Agent Platform).

Business: CTO Platforms (AI Platforms)

Location: Shenzhen / Guangzhou

Req ID: 45031

Principal responsibilities

• Partner with cross-functional stakeholders to define, build and implement a Generative AI Agent platform supporting priority banking services from discovery through production rollout.
• Architect enterprise-grade platform capabilities, including agent orchestration (supervisors/super agents), workflow design, tool/function integration, memory and state management, skill registry/management, and reusable patterns that enable consistent delivery across teams.
• Drive platform adoption at scale by creating reference implementations, onboarding pathways, developer enablement (APIs/SDKs, templates, documentation), and governance that accelerates safe, repeatable delivery of agent solutions.
• Own platform performance management: define success metrics and SLOs, implement observability (logs/metrics/traces), run evaluations, and continuously tune reliability, accuracy, latency and cost to optimise outcomes.
• Oversee end-to-end delivery execution, proactively managing scope, risks, dependencies and milestones; coordinate across teams to remove blockers and ensure timely, high-quality outcomes.
• Act as a trusted advisor to senior leadership, translating technical options into clear recommendations, trade-offs (value/risk/cost), and delivery plans to support informed decision-making.
• Stay current on GenAI/agent advancements (including LangChain/LangGraph and emerging alternatives), assess applicability to HSBC use cases, and drive pragmatic upgrades that keep the platform secure, compliant and competitive.

Requirements

• Education & English: Bachelor’s degree or above in Computer Science/Engineering (or related); strong communication skills including verbal communication in English.
• Software Engineering: 5+ years’ handon coding practice, strong Python or Java or Golang, with usage of at least one major cloud (AWS/Azure/GCP); ability to deploy and operate services in production (Docker/Kubernetes preferred).
• GenAI / LLM Delivery: 2+ years building and shipping LLM/GenAI applications; Proven practices  with agentic workflows, multi-agents, and tool/function calling, and RAG, search, and vector databases, design & develop agent tooling and integration patterns (e.g., MCP and tool/function calling) ​
• Problem-solving & commitment, strong ability to develop creative solutions to complex challenges, working effectively with technical and non-technical stakeholders.
• Demonstrates an AI-native mindset by applying AI-driven approaches, including coding assistants, to improve productivity, quality, and engineering best practices.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***