Regional Manager South China

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Impact on the Business/Function

• To achieve service, sales and operating performance targets for the region
• Deliver initiatives to generate income, contain costs, migrate / reduce operational losses and strengthen community relationships.
• Deliver the Face to Face part of IWPB plan including overall structure, sales goals, P&L performance and leads/sales prospect management.

• To contribute to the growth of the target customer portfolio management

• To assist with Branch Network Expansion
• Ensure that the full benefits of change initiatives are realized.

Customers / Stakeholders

• To contribute to HSBC customer portfolio management
• To maintain high standard of customer service delivery
• To serve as service role model to peer workers

Leadership & Teamwork

• To contribute to the development of teamwork
• To contribute to the job knowledge of subordinates
• To contribute to staff sourcing/development

Operational Effectiveness & Control:

• To comply with external regulations

• To comply with internal standards, policies, guidelines and procedures
• To ensure efficient branch operations
• Ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviors required to support the six Customer Fairness Principles in our role:

1.  Treat Me Fairly - Nurture an open and honest relationship with customers and deliver products and services at a fair price.

2. Tailored Solutions - Listen to and understand customers in order to provide them with products and services that meet their needs.

3. Keep Me Informed - Provide clear, transparent, relevant and timely communications that inform the customers of all relevant information they need to know to make informed choices.

4. Suitable Advice - Ensure advice to customers are based on a full understanding of the customer needs, and best reflect the customers’ circumstances.

5. Meet Commitments - Deliver on the commitments made to customers by meeting their expectations on how products or services will perform.

6.  Flexibility - Provide customers with the ability to change products or services as their needs change without enforcing unreasonable barriers. Ensure it is easy for customers to feedback complaint or make a claim and put things right if they go wrong and understand why something went wrong to stop it happening to other customers.

​​

To be successful in the role, you should meet the following requirements:

• Multiple years of experience as senior leader of business and people management. Proven track record of successfully managing large teams and complex, integrated functions.
• Strong ability in sales management, channel development and customer engagement with a solid track reocrd of delivering results.  Proven experience in building effective networks across business areas. 
• In-depth understanding and experience in the financial or banking sector especially wealth.  Comprehensive knowledge of distribution processes, systems, and controls.
• A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners. Ability to work effectively with cross-functional stakeholders, fostering collaboration and alignment across different areas of the organization 
• Customer centric. Strong understanding of customer behaviours and needs related to banking and wealth.
• Possesses high sensitivity to the changing market dynamics. Demonstrate a good understanding of key trends and areas of innovation.
• Result oriented. Business acumen with advanced strategic planning and excellent problem-solving skills.
• Entrepreneurship mindset. Passion to challenge status quo, test and learn.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited