大堂服务助理
Shenzhen, GD, CN, 518048
(Location:Beijing,Shanghai,Guangzhou,Shenzhen)
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Accurately identify customer needs and assist customers in completing transactions/services in a timely, accurate and professional manner through appropriate channels (including but not limited to: digital banking, call center, etc.)
- Assist branches in providing efficient, high-quality customer service and a satisfying customer experience.
- Perform KYC (know your customer) and comply with relevant laws and regulations to reduce operational risks. Be vigilant about potential risks associated with services and transactions (e.g. fraud, etc.), report and/or escalate risks and issues in a timely manner, if needed.
- Based on customers’ needs, identify sales opportunities and refer customers to sales personnel with the relevant qualifications for further discussion, portfolio/product review and service. Assist the bank in achieving its sales targets and wealth management strategies.
To be successful in the role, you should meet the following requirements：
- Bachelor's degree or above (recognized by the state).
- Has strong sense of responsibility for work and excellent learning ability.
- Strong communication, client focus and influencing skills.
- Has organizational and coordination skill as well as strong self-motivation skill.
- Able to communicate well both in English and Chinese.
我们的福利
汇丰为员工提供全面、贴心的关怀与福利，自入职第一天起，员工就可以在多样化和人性化的工作场所做出积极选择，满足自己多层次的需求。
- 假期福利
除法定休假外，有年假、带薪病假、志愿者假、妇女节、休假等。您入职后即可享有10~25天的丰厚年假，让您在工作之余有充分的时间放松身心。在您生日当月，更有一天生日假，您可以和家人、朋友等一起庆祝这温馨的时刻。
- 全面的福利保险计划
包括定期寿险、意外伤亡险、重疾险、补充商业医疗保险等，覆盖全方位生活场景，为您的保障添砖加瓦。
- 员工体检
每年为您提供一次关爱体检，有多种套餐，全面评估您的身体状况和生活方式，帮助您实现健康生活、快乐工作。
- 弹性福利
当您考虑为家庭提供更多保障时，MyChoice员工弹性福利平台可以满足您不同人生阶段的各种需求。每年您都享有弹性福利积分，可以调整您的福利保险，买卖年假，为家人购买体检套餐等，DIY一份专属于您的福利计划。
- 心理健康咨询
您和您的直系亲属均可免费获得专业的心理健康咨询，包含个人成长、缓解职场压力、解决情感困惑等，助您一路“升级打怪”，稳步前进。
- 企业年金
汇丰企业年金这一补充养老金计划为您更添一份保障。建立企业账户和个人账户，由汇丰和您按照一定比例每月缴存。更有专业的金融机构共同运营，确保年金资金的安全独立、灵活投资，您可在退休时领取，提升您退休后的生活品质。
- 弹性工作
为了让大家发挥最佳表现，您有各种弹性工作的灵活选择。
- PSQP专业进修计划
专业进修计划通过为员工报销学费的方式鼓励员工追求职业发展。员工可就经PSQP批核的进修计划和经批核学位列表中涵盖的专业进修享受学费报销
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (China) Company Limited