Workforce Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Workforce Insights Manager.

You’ll report to the (Chief Technical Office) Workforce Pillar Lead and be responsible for leveraging data analytics to provide actionable insights that drive informed decision-making and improve operational efficiency. You’ll need to be a strategic thinker with strong analytical skills and the ability to translate complex data into clear, impactful narratives. 

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Produce impactful, data-driven narratives that successfully communicate insights for use at management meetings and other senior leadership sessions
• Support the Head of Workforce Management and Operations Director in developing analytics to achieve end state workforce (location, shape and size of Chief Information Office Organisation)
• Identify and visualise Chief Technical Office Infrastructure workforce trends, patterns, and insights to inform action plans, decision making, and improvements to people metrics (e.g. D&I, attrition, tenured contractors)
• Use data-driven insights to drive Chief Technical Office Infrastucture workforce operational efficiencies
• Collaborate with the Chief Technical Office Workforce Management Pillar Lead, Operations Director and Operations Managers to understand their ongoing needs and develop appropriate insights and supporting narrative
• Act as SME within Chief Technical Office team for Group Chief Information Office and Group data frameworks, applications and dashboards 
• Ensure all insights are driven by an understanding of the divisions and bank-wide workforce strategy
• Collaborate with Group Chief Information Office Workforce Management pillar to continuously improve workforce data, processes and insights

To be successful in this role you should meet the following requirements:

• Extensive experience in enterprise-scale analytics and insights design / creation in a workforce management role
• Strong analytical and problem-solving skills, with a track record of driving results in complex, matrixed organisations
• Ability to synthesise complex information to support data-driven decision making for positive business outcomes
• Strong understanding of technology workforce management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Experience of managing a team, with a focus on improving performance, engagement and productivity
• Strong proficiency in data analysis tools and software
• Ability to develop and maintain long term relationships with highly critical stakeholders internally and externally
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500