Technology Third Party Operational Resilience Lead

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Technology Third Party Operational Resilience Lead who has expertise in both Third Party Operational Resilience and IT Service Management (ITSM) domains.

You’ll play a key part in advancing HSBC's Operational and Technology Resilience goals, ensuring the delivery of reliable services to customers. It involves engaging with diverse and senior stakeholders to deliver resilient outcomes and ensuring that key technology partners are resilient and adhere to regulatory and internal standards.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Maintain end-to-end mapping/lineage between technology third parties (including subcontractors) and HSBC technology services to ensure correct identification and classification
• Lead oversight of resilience vulnerability assessments for important suppliers, including data collection/analysis, thematic insights, and socialising outcomes and actions with owners
• Coordinate and support key stakeholder groups, acting as the main point of contact for third-party operational resilience queries and managing ad-hoc regulator/2nd/3rd line requests
• Assure quality and compliance by consolidating service-chain information, performing process/data QA, driving continuous improvement, and strengthening/testing continuity, disaster recovery and exit plans
• Serve as the central resilience controls SME for supplier engagements, reviewing third-party evidence across the service lifecycle, clearly documenting compliance gaps for stakeholders, and leading supplier discussions to agree and drive uplift plans

To be successful in this role you should meet the following requirements:

• Subject Matter Expert with proven ability to drive, challenge, align and guide complex stakeholder groups to assure resilient outcomes
• Demonstrable experience in Supplier / Vendor management, and understanding of end-to-end Third-Party Management processes and Technology supplier portfolios
• Understanding of the broader regulatory environment in the financial services or similarly heavily regulated sector, including specifically detailed understanding and knowledge of core Third Party Resilience regulations:
  • PRA SS1/21 Operational resilience: Impact tolerances for important business services
  • PRA SS2/21: Outsourcing and third-party risk management
  • Digital Operational Resilience Act (DORA)
  • EBA Guidelines on outsourcing arrangements
  • Hong Kong Monetary Authority (HKMA) Supervisory Policy: OR-2 on Operational Resilience
• Strong understanding of Third-Party Risk frameworks and processes
• Clear understanding of Technology services and core areas of technology resilience
• Proven experience in IT Service Management with deep knowledge of ITIL principles and Technology controls across solution design and implementation, recovery from disruption and the operational environment
• Ability to be highly effective within a risk and control management environment

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500