Source to Contract Operations Manager

Source to Contract Operations Manager, Procurement

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We’re looking for a Source to Contract Operations Manager to join our Global Procurement team. This is a key role focused on strengthening our control environment, delivering regulatory remediation programmes, and overseeing risk and audit outcomes. You’ll act as a trusted partner across Procurement, Risk, and Control functions, ensuring our S2C processes meet regulatory and policy expectations and support business resilience.

In this role, you will:

• Lead Audit & Regulatory Actions: Deliver follow-up activities linked to audits and self-identified issues across S2C, driving resolution and embedding sustainable process improvements.
• Manage Risk & Controls Oversight: Monitor and strengthen controls aligned to the “Third Party Agreement” key control, ensuring alignment to internal risk frameworks and policy updates.
• Deliver Contract Remediation Projects: Lead targeted contract uplift initiatives in response to new and incoming regulatory change (e.g. DORA), including managing temporary project staff and cross functional teams.
• Provide Governance Reporting & Insights: Prepare and present monthly updates to senior forums including the Global Procurement Risk and Control Management Meeting.
• Oversee Operational Support Teams: Provide assurance over services delivered by offshore operational support teams, ensuring process adherence, quality, and compliance.
  
  

To be successful in this role you should meet the following requirements:

• Procurement Process Knowledge: Sound understanding of process for sourcing and contracting with third parties.
• Strong Risk & Compliance Background: Proven experience in third-party risk management, procurement controls, or regulatory projects within a corporate or financial services environment.
• Audit & Regulatory Familiarity: Hands-on experience responding to audit actions, MSii items, and managing process remediations tied to compliance requirements.
• Stakeholder Engagement Skills: Ability to work across procurement, risk, legal, and business stakeholders to align and deliver on complex regulatory requirements.
• Delivery Focus & Leadership: Able to lead project teams (including offshore), prioritise risk actions, and provide clarity and confidence around remediation plans.

Opening a world of opportunity. You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
 
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.