Site Reliability Engineer (SRE) - Emerging Technology and Innovation (ETIV) - AI

In this fantastic new role, you will join a growing team to work with a wide range of experience engineers, product managers, production support specialist supporting our Group AI offering (e.g. speech transcription, translation, knowledge management) for scaled consumption across our Group Business and Functions

AS an SRE you will contribute to the stability, scalability, and automation of our cloud-based production environments and play a key role in ensuring our services are reliable and high-performing. You will be passionate about both software engineering and operations.

In this role, duties will include:

• Maintaining and supporting production systems, ensuring high availability, reliability, and scalability.
• Assisting in implementing SRE best practices including monitoring, alerting, SLOs/SLIs, and incident response.
• Deploying, configuring, and managing containerized applications using Docker and Kubernetes.
• Contributing to CI/CD pipeline development and configuration to streamline development and deployment processes.
• Automating repetitive tasks and processes using scripting languages such as Python, Bash, or Go.
• Collaborating with development, QA, and operations teams to address issues and drive improvements across the stack.
• Participating in on-call support rotation and help resolve incidents in a timely manner.
• Documenting procedures, configurations, and post-incident reviews to foster a learning culture.

 To be successful in this role you should have the following skills:

Technical:

• SRE/DevOps/Production Support
• Containerization technologies (Docker, Kubernetes, Istio, Helm)
• Cloud platforms (AWS, Azure, or GCP).
• Monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Zipkin, Jeager, Datadog, etc.)
• CI/CD tools such as Jenkins, GitLab CI, or similar.
• Kubernetes gitops practice and toolings, such as ArgoCD, FluxCD or Tekton
• Scripting/programming - Python, Bash, Go, or comparable languages
• Linux system administration and networking fundamentals

Behavioural Skills:

• Customer Orientated
• Outcome Orientated
• Problem Solver

Cognitive Skills:

• Divided attention
• Quantitative
• Critical thinking
• Collaboration
• Logic and reasoning

This role is based in Sheffield on a hybrid basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500