ServiceNow Lead Development Specialist

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Enterprise Technology is the Technology organisation responsible for the design, build and ongoing maintenance of the systems owned by the Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions and Deputy COO). The organisation consists of over 8,000 people working in collaboration across 14 countries, to support over 3,000 applications.

Following extensive investment across our Technology and Digital domains, HRIT is currently seeking a talented ServiceNow Lead Development Specialist to support and enhance the HRSD and Legal instances of ServiceNow.

You will be accountable for the development, delivery, and support of ServiceNow-based solutions that enable our HR and Legal teams to operate efficiently and provide first-class service to our colleagues. You will lead the technical strategy and development for the HRSD ServiceNow instance, ensuring alignment with business needs and HSBC’s technology standards. Working across multiple ServiceNow Agile Delivery Pods, you’ll oversee development sprints that deliver both continuous enhancements and larger initiatives, ensuring the platform remains stable, secure, and scalable.

In this role you will:

• Leading the development and delivery of ServiceNow solutions, including configuration, scripting, and integration for the HRSD instance.
• Collaborating with HR and Legal product owners, Agile Leads, and Scrum Masters to prioritize and deliver the ServiceNow product backlog.
• Capturing, analysing, and documenting business processes and requirements.
• Designing and implementing solutions using ServiceNow’s out-of-the-box capabilities and custom development (e.g., system configuration, scripts, rules, workflows, portal widgets, security rules).
• Ensuring the platform’s health and performance through proactive monitoring, upgrades, and patching.
• Supporting day-to-day application operations, including incident and problem management.
• Testing configurations and code to ensure they meet quality and functional requirements.
• Writing and maintaining functional and technical documentation for all solutions.
• Identifying and implementing continuous improvement opportunities, such as performance enhancements and error detection.

To be successful in this role you should meet the following requirements:

• Strong experience with ServiceNow HR Service Delivery (HRSD) implementations.
• Proven expertise in developing and supporting SaaS platforms, including working with software vendors to stay updated on releases and roadmaps.
• Proficiency in Agile methodologies, including running ceremonies and managing sprints across multiple pods.
• Experience with IT Service Management processes, particularly Change, Incident, and Problem Management.
• Hands-on experience with ServiceNow development, including configuration, scripting, and integrations.
• Familiarity with DevOps practices and tools is a plus

This role can be based in Sheffield or Edinburgh and offers hybrid working.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500