Senior Control Metrics and Perfomance Manager

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve.

We’re currently seeking an experienced professional to join our team in the role of Senior Control Manager.

In this role you will focus on control adoption and compliance performance across CTO, using GRAS and KCIs to improve control effectiveness and risk outcomes. You’ll shape how metrics are defined, evidenced and reported so senior stakeholders get decision-ready insight rather than “metric theatre”. Working closely with Control Owners and Operators, RCOs and shared services you’ll help standardise execution and keep remediation on track.

Success means controls are implemented and operating effectively with strong evidence, reporting has integrity and governance materials support clear decisions. You’ll also help establish a scalable metrics and reporting product suite that can be trusted across CTO.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you’ll:

• Drive control adoption and compliance delivery (GRAS/KCIs): Own end-to-end control adoption execution / updates and compliance performance; standardise execution with Control Owners/Operators/RCOs to ensure controls are implemented, evidenced, and operating effectively; manage and escalate remediation to keep risk metrics within tolerance.
• Assure metric integrity and reporting cadence: Maintain and improve GRAS/KCI methodology (definitions, calculation logic, and data quality controls); operate fit-for-purpose operational/tactical/governance reporting; deliver actionable insights on adoption, control effectiveness, and risk concentrations.
• Enable a single metrics/reporting product suite: Partner with GCIO CCO Shared Services to define requirements, adoption approach, and success measures for a scalable, trusted reporting solution across CTO.
• Apply risk-based prioritisation with LT and Control Owners.
• Produce accurate, decision-ready governance materials; challenge control design and operation (especially “less than effective” KCIs); coordinate RCMM inputs, ensuring evidence quality and consistency.
• Provide clear stakeholder communication: Give stakeholders a transparent view of adoption, risk-reduction impact, control effectiveness, remediation timelines, and key issues—focused on actionable facts over “metric theatre”.

To be successful in this role you should meet the following requirements:

• Risk & controls senior management experience: Senior experience in Technology Risk & Controls/control adoption/assurance within a regulated financial services environment; delivery against GRAS/KCI-style regimes, including governance submissions and assurance/QA engagement.
• Metrics engineering and MI: Experience defining metric methodologies, improving data integrity, and operating reporting cadences that drive decisions; ability to translate control signals into risk-based insights for senior stakeholders.
• Stakeholder management and escalation: Effective partnering across value streams, RCOs, Control Owners/Operators, Engineering, and shared services; confident challenge and escalation while maintaining productive working relationships.
• Modern control design: Working knowledge of preventative/automated controls and engineering practices across Technology, Cyber, and Data; familiarity with AI-enabled monitoring/reporting (including agentic patterns) with strong governance, model risk, and operational resilience awareness.
• Personal attributes and tooling: Outcome-focused, pragmatic, comfortable with ambiguity; high standards for evidence and reporting integrity, attention to detail; clear communicator; experience with JIRA/Confluence/dashboards beneficial.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.