Product Owner - Onboarding and Know Your Customer

Digital Product Owner - Onboarding and Know Your Customer

Join a digital first bank that’s powered by people.
Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.

The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers.
This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies.
We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Product Owner to join the Client Services and OBKYC Technology group. The role will be UK based but will work with our teams globally.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Work with the Head of Client Services and OBKYC to lead the design and implementation of the strategy as part of the overall Wholesale Digital Channels initiative.
• Responsible for the ownership and execution of the OBKYC New To Bank roadmap, including the long term vision.
• Responsible for the ownership and execution of the Client Services roadmap, building new business propositions to deliver servicing framework on Customer choice of channel.
• Facilitate creation of components that are cost-effective, align to wider micro-component strategy and where appropriate are reusable across Wholesale Digital Channels.
• Responsible for the digital design and delivery across all journeys, extending to customer experience and hand-offs to the upstream/downstream systems.
• Manage key stakeholders such as Global/Regional operations heads, DBS operations, Legal and Regulatory Compliance.
• Work with business stakeholders to help prepare data led business cases using a range of MI, Data and insight tools.
• Drive and manage the governance activities across OBKYC including DataVisas, EHCs, Cloud Governance, and Data Governance.

To be successful in this role you should meet the following requirements:

• Extensive experience in a digital, technical or user centric product role (Product Owner or Product Manager).
• Ability to identify intended benefits and outcomes to assist in prioritisation process, and illustrate excellent decision-making skills to inform road map development
• Must have a strong background in onboarding and KYC/CDD solutions or similar products
• Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
• Demonstrable management and critical decision-making experience in a regulated industry

This role is based in Sheffield.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500