Product Manager - UK Mortgages

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The Secured Lending Team is part of WPB and has responsibility for the mortgage portfolios of HSBC and First Direct, representing over £100bn in balances, and which generate a significant part of WPB UK profit.  The team drives all product, journey and system development, pricing, retention, communication, product management and maintains compliance with relevant regulatory and internal policy mandates across the UK bank.

The purpose of the role is to support the delivery of a new originations and servicing platform for HSBC and first direct.  The role will work closely with Distribution, Mortgage Operations, Credit Risk, UK Transformation, IT, Analytics, Legal and Compliance teams to drive change and support run the bank activities.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Ensure that Mortgage product lines (HSBC, First Direct) hit their combined P&L and balance sheets financial targets, facilitated through the development of best-in-class digital journeys.

• Build awareness of competitor propositions and journeys with a view to ensuring ours remain consistently competitive and meet customer needs.

• Serve key stakeholders by providing strategic direction and thought leadership to support them in driving revenue performance, encouraging collaboration, accountability and ownership.

• Balance growth priorities with the risk agenda, to ensure that we grow our business in a sustainable way.

• Help develop new processes which reflect a deep understanding of customer and broker need. Propose right tools/ services to help customers and brokers. Support the development of initiatives aimed at attracting and retaining more customers and brokers.

To be successful in this role you should meet the following requirements:

• Prior working experience of the UK Mortgage market and issues affecting it is essential. An understanding of the regulated mortgage environment is critical.

• Some experience of managing projects and acting as a Product Owner within an agile framework is a requirement.

• The ability to oversee the entire design process and handle senior stakeholders is essential.

• Strong attention to detail and good data analysis skills are critical. Proficiency in MS Excel is required.

• Experience leading teams and creating a positive environment that encourages growth and delivery is desirable

This is a hybrid working role that could be based in either Birmingham, Leeds or Sheffield. The successful candidate must have the ability to commute to one of these locations.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500