Operational Resilience and Risk, Technology Controls SME

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Operational Resilience and Risk, Technology Controls SME.

You’ll play a key part in advancing HSBC's Operational and Technology Resilience goals, ensuring the delivery of reliable services to customers. It involves engaging with diverse and senior stakeholders to ensure technology control standards for Third Parties are effectively defined in line with internal and regulatory requirements and incorporated into Global Third-Party Management BAU process design.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Maintain and evolve the Third-Party Technology Control Standards:
  • Coordinate inputs from SMEs across range of stakeholders including Technology Control Owner, Resilience Risk and Third-Party Management teams in the development and evolution of the standards
  • Prepare enhancements to the standards including identifying impact on process and stakeholders and managing associated dependencies
  • Maintain and evolve library of best practice including the definition of the standards, templates, guidance and training materials with traceability to drivers and inputs
• Assure the quality of the implementation of the Third-Party Technology Control Standards:
  • Conduct Quality Assurance across the implementation of the standards including sample-based and thematic-based assurance to ensure Technology owned activities are accurate and meet expected standards
  • Ensure GCIO is compliant with all applicable regulatory and HSBC internal Operational Resilience requirements
• Enhance the effective implementation of the Third-Party Technology Control Standards:
  • Act as a key central point of contact to consult with and provide Subject Matter Expertise to stakeholders
  • Leverage outputs of quality assurance and feedback from stakeholders to enhance the implementation through guidance and training, utilising a range of communication channels and methods

To be successful in this role you should meet the following requirements:

• Subject Matter Expert with proven ability to drive, challenge, align and guide complex stakeholder groups to assure resilient outcomes
• Clear understanding of Technology services and core areas of technology resilience
• Proven experience in IT Service Management with deep knowledge of ITIL principles and Technology controls across solution design and implementation, recovery from disruption and the operational environment
• Ability to be highly effective within a risk and control management environment
• Demonstrable experience in Supplier / Vendor management, and understanding of end-to-end Third-Party Management processes and Technology supplier portfolios

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500