Head of Operational Resilience

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

Operational Resilience is not only core to our regulatory obligations but core to providing the best services for our HSBC customers.  It is a top priority in our HSBC Technology strategy.  This role will be responsible for embedding operational resilience artefacts and tooling into our core processes and ways of working in Technology as well as our businesses and entities

Our operational resilience programmes have been running for several years to ensure we mobilized to meet our regulatory obligations.  This role will be responsible for ensuring that appropriate tooling, process, standards, practices and ways of working are embedded in Technology and our wider business to allow us to continue to improve our resilience our resilience posture for our customers continually whilst meeting regulator requirements.

Job Requirements:

• Leadership: Lead and manage a team of technology professionals globally
• Collaboration: Collaborate with a range of business, technology stakeholders.
• Compliance: Ensure solutions comply with all relevant regulations, policies, and standards across all relevant markets, including our UK and HK home markets.
• Vendor Management: Manage relationships with technology vendors and managed services providers, ensuring that they deliver high-quality solutions and services that meet the bank's needs.
• People Management: Build, develop and manage the team of technology professionals, ensuring that they are engaged, motivated, and equipped with the necessary skills and resources to deliver.
• Governance and Committee Memberships: Participate in a range of forums including RCMM, CTO Extended Leadership, Market specific leadership meetings.
• Delivery focused, ensuring RTB and CTB activities are delivered efficiently and on time.

Qualification and Skills:

• Broad and comprehensive understanding of resilience risk and technique to mitigate
• Broad understanding of technology risk management in a multi layered defence environment across multiple markets
• Management responsibility for multiple teams, through subordinate managers, with accountability for independent budgets
• Ability to manage a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis.
• Proactivity in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
• Latitude to make decisions within the objectives of HSBC global business / global function overall. Little guidance is available and role holder is expected to formulate strategy following the objectives of the business.
• Sets strategy for value for unit / region / product / legal entity.
• The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others and negotiate with significant latitude for the final outcome.

This role is based in Sheffield.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500