Head of Global Cyber Command Centres and Holistic Operations

Head of Global Cyber Command Centres & Holistic Operations

Role Purpose

The Head of Global Cyber Command Centres & Holistic Operations is accountable for the strategic leadership and operational excellence of HSBC’s three global Cyber Command Centres. This role will drive the transformation to a best-in-class fusion operating model, integrating cyber, technology, and business continuity disciplines under the holistic incident management workstream. You will also own key relationships with Technology and BCIM stakeholders, ensuring a unified, proactive, and resilient response to cyber threats and incidents.

What you will do

• Lead the design, implementation and continuous improvement of a global fusion centre model.
• Maintain 24/7 situational awareness through advanced monitoring, real-time analytics and automated alerting.
• Embed a preventative/predictive approach to reduce dwell time and improve response consistency via automation and orchestration.
• Champion threat intelligence to fuse internal/external data, enabling proactive threat hunting and risk prioritisation.
• Operationalise and regularly test playbooks/runbooks for incident response, crisis management and business continuity.
• Act as the executive interface with Technology, BCIM and key stakeholders, aligning priorities and resources.
• Lead cross-functional exercises and simulations; represent HSBC in relevant industry and regulatory engagements.
• Ensure operations align to HSBC’s risk framework and standards such as ISO 27001 and NIST CSF.
• Deliver executive reporting, lead post-incident reviews, and drive remediation and resilience improvements.
• Build and develop a diverse, high-performing global team and strong succession pipelines.

What you will bring

• Significant director-level experience in cyber operations, incident response, or fusion centre leadership in a complex global environment.
• Proven delivery of operational excellence and transformation (e.g., moving from SOC to integrated fusion operations).
• Strong knowledge of cyber resilience, business continuity and holistic incident management.
• Credible crisis leadership and stakeholder management, including regulatory engagement.
• Strong technical acumen across security tooling, threat intelligence, automation and analytics.
• Certifications such as CISSP, CISM, CISA, CBCP, GIAC/SANS are highly desirable.

Join HSBC to lead the evolution of our global cyber defence and resilience capabilities and make a lasting impact at scale.

This role is based in Sheffield, UK.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500