Head of Domestic and Emerging Payments (DOME)

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Head of Domestic and Emerging Payments (DOME),

As our Head of Domestic and Emerging Payments (DOME) you’ll lead the Production Engineering function across Europe, ensuring resilient, secure, and performant operations for real time payment, Automated Clearing House (ACH) services including core processing for RTP and ACH , value added services, orchestration, and Gateway services capabilities. You will also provide leadership support and regional coverage for the Global Head of Domestic and Emerging Payment Production Engineering based in India.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Partner with the EU Regional Production Engineering Lead who manages teams in Krakow, ensuring service levels are maintained.
• Provide Europe regional coverage for Payments related production escalations.
• Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
• Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels.
• Collaborate effectively with AP and NA Domestic and Emerging Payments Production Engineering lead counterparts.
• Assist in building, recruiting, and retaining a high-calibre, diverse team, fostering an environment of continuous improvement and engineering meritocracy.
• Provide hands-on technical leadership and be comfortable engaging directly with technical challenges.
• Provide thought leadership to drive the transformation towards a global, modern, SRE-type operating model.
• Influence and drive improvements in software development practices across Change the Bank (CTB) teams.
• Manage relationships with business stakeholders, including during crisis situations.

To be successful in this role you should meet the following requirements:

• Strong analytical and troubleshooting skills, with proven triage capability under pressure.
• Deep understanding of technology layers: application, storage, OS, network, database, and infrastructure.
• Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
• Excellent communication skills, able to lead technical conversations and efficiently manage crisis calls.
• Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble.
• Technically progressive, with exposure to cloud, containerisation, and automation technologies.
• Excellent knowledge of the project lifecycle and group strategy.
• Technical certifications in Cloud, IBM, Microsoft, or Java technologies are highly desirable.
• Experience supporting multiple services across the Production Engineering world.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.