Head of Digital Technology, HSBC UK

Ready to shape HSBC UK’s next-generation digital banking platforms?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

Head of Digital Technology, HSBC UK sets the technology strategy, architecture and delivery approach for digital channels across HSBC, first direct and M&S. The role focuses on creating a consistent, modern and scalable digital capability across mobile, web, authentication, APIs, communications and AI-enabled customer journeys. You’ll shape the UK digital technology future-state architecture including simplification of current stacks and convergence of shared platforms while reusing global capabilities where it strengthens outcomes. Success means clearer prioritisation of investment against measurable outcomes including speed to market, resilience, operational leverage and growth. The role also establishes UK-owned or aligned delivery pods and journey-aligned backlogs to improve pace, accountability and proximity to the business. Outcomes are measured through stronger customer engagement, faster delivery cadence, increased reuse, improved resilience, reduced duplication and clearer business value from digital investment.

What you'll be doing

• Set the technology strategy, architecture and delivery approach for HSBC UK digital channels across HSBC, first direct and M&S
• Partner with UK business, product, journey, design and technology teams to move from transactional servicing to engagement-led customer journeys
• Own the UK digital future-state architecture including stack simplification, platform convergence and principles for controlled brand differentiation
• Steer a single view of digital delivery priorities so investment aligns to measurable customer outcomes, speed to market and resilience
• Embed AI-powered digital experiences including conversational and agentic capabilities with safe governance across journeys
• Establish UK-owned or aligned delivery pods, persistent journey backlogs and agile practices to improve delivery pace and accountability
• Create the technical conditions for better digital basics including lower customer effort, improved self-service and fewer avoidable calls or drop-outs
• Ensure solutions are secure, resilient, accessible, inclusive and compliant for customers, colleagues and regulators

What we're looking for

• Bring deep expertise in digital banking technology including mobile and web architecture, app frameworks, API strategy, authentication and identity
• Demonstrate experience defining and delivering future-state digital architecture across multi-brand or multi-channel environments
• Show substantial experience shaping scaled engineering teams including hiring and improving mobile build pipelines and architectures
• Apply strong understanding of mobile-first customer experience including human-centred design, UX research and design systems
• Evidence experience with digital operating models including product-aligned teams, persistent delivery pods and backlog prioritisation
• Demonstrate knowledge of AI-enabled digital experiences including conversational AI, agentic journeys and safe integration with core banking services
• Connect digital delivery to measurable outcomes including engagement, onboarding friction, self-service, uptime, cycle time and deployment frequency
• Apply strong understanding of resilience, cybersecurity, regulatory compliance and control requirements in digital banking

Building HSBC UK’s Digital Future

This is an opportunity to shape the digital technology platform and operating model that supports HSBC UK customers across brands and channels. The work spans the fundamentals that reduce customer effort and cost to serve as well as the AI-enabled experiences that change how customers engage day to day. The role partners closely with business and technology teams to make investment choices that are clear, measurable and grounded in customer outcomes. If you’re excited by modernising platforms, improving delivery cadence and raising the quality of digital journeys at scale we’d welcome your application. The role requires being in the office three days a week with flexibility to be based in or travel to key technology sites as needed.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.