GCIO Operations Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our Chief AI Office (CAIO) team in the role of Operations Manager.  

You’ll play a key role in ensuring our AI adoption remains firmly in focus – supporting our ambition to simplify the bank, scale safely at pace, remove friction, improve quality, and embed AI solutions that benefit colleagues and customers.

Reporting to the CAIO Tech Operations Director, you will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the CIO service line/s, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Define and maintain a rolling 3-year Service line workforce plan in line with CAIO Financial Plan and aligned to the wider GCIO & Group workforce & location strategies
• Responsible for the management of the multi-year Service Line FRP (FTE and $) including effective budgeting, planning and cost management processes for total spend across Service Line
• Vendor Management - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver
• Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity
• Manage Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions

To be successful in this role you should meet the following requirements:

• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management within Financial Services
• Experience of managing within a complex matrix environment
• Deep financial and commercial awareness
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience
• Track record of with creating and leading a high-performance global team
• Proven experience supporting focused AI adoption aligned to strategic priorities

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.