GCIO COO Workforce Enablement Lead

Join a digital first bank that’s powered by people.

At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. 

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

This role sits within the Workforce Strategy and Management function of GCIO COO and will play a key part in shaping how we plan, manage and evolve our Global Technology workforce to meet business opportunities.

The Workforce Enablement Lead will play a crucial role equipping employees with the resources, tools, and support they need to maximise their potential and develop their career at HSBC.

The role holder will be leading the design and deployment of a combination of strategies, including providing access to relevant information, training, technology, and a positive work environment. The role holder will focus on enhancing employee performance, productivity, and satisfaction, which in turn can lead to improved business outcomes.

Job Requirements:

• Leading the assessment of the current state of employee skills, knowledge gaps, and areas where performance can be improved.
• Ownership of People Priorities agenda for GCIO, ensuring HR partner and senior leadership engagement
• Creating a strong onboarding programme to integrate new hires into the organization
• Promoting clear and consistent communication channels and encouraging collaboration among, and across teams.
• Launching and driving initiatives focused on employee engagement, recognition, and reward.
• Based on the needs assessment, create and implement strategies to address those gaps, such as training programmes, knowledge management systems, or technology upgrades.
• Ensure employees have access to the necessary tools, technology, and information to perform their jobs effectively.
• Promote a positive work environment by creating a culture of psychological safety, support, recognition and continuous improvement.
• Track key performance indicators KPIs) and Snapshot Scores to assess the impact of their initiatives and adjust the initiatives as needed. Preparing reports on retention and growth initiatives for leadership.
• Analysing performance data in partnership with HR teams to pinpoint areas where training or support can be enhanced to drive better results.
• Fostering a culture of learning and development by encouraging employees to embrace continuous learning and development.

Qualification and Skills:

• Experience in developing and implementing comprehensive workforce retention and growth strategies aligned with the organization's overall goals.
• Strong leadership, communication and analytical skills, along with a deep understanding of employee engagement, development, and retention strategies.
• Adept at building relationships, fostering a positive work environment, and driving initiatives that attract and retain top talent.
• Successfully navigating organizational changes and guiding employees through transitions.
• Strong communication skills to effectively convey workforce plans to various stakeholders and foster collaboration across departments.
• Strong understanding of staffing principles, policies and practices, including recruitment, talent management and performance management.
• Interpreting data to understand employee engagement, satisfaction and performance.
• Experience in developing and implementing inclusive policies and practices and promoting a Diverse workforce.

This role is based in Sheffield

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500