Customer Success Lead

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure Specialists, Cyber Experts, as well as Project and Programme Managers.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Enterprise Technology is the Technology organisation responsible for the design, build and ongoing maintenance of the systems owned by the Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions and Deputy COO). The organisation consists of over 8,000 people working in collaboration across 14 countries, to support over 3,000 applications.

Apex is a new product which will achieve the HSBC Group Treasury vision to protect & optimise HSBC's financial resources & enhance financial returns.  It will help better inform the most crucial decisions across Group Treasury providing superior data quality, powerful scenario modelling, analysis & insight.  Apex is for anyone across HSBC with an interest and need to monitor or work with core Treasury data and insight. Apex is an ecosystem of services designed to replace outdated tools and address existing gaps. We are establishing common standards and reusable patterns that are being adopted across other areas. Investment is focused on building scalable, resilient solutions that drive efficiency and innovation.

In this role you will:

• Build strong relationships with business teams to understand their strategic needs.
• Work closely with stakeholders to bring business needs into the APEX product roadmap and backlog, ensuring the platform evolves to meet strategic goals.
• Collaborate with the engineering and product teams to ensure APEX aligns with business requirements and delivers value.
• Drive the adoption and active usage of APEX across the organization.
• Act as the primary point of contact to collect business feedback and translate into actionable improvements for APEX.
• Develop and execute strategies to increase user engagement and satisfaction with APEX.
• Define and track success metrics, such as active user counts and user satisfaction NPS, to measure the impact of APEX.
• Provide training, support, and resources to business teams to maximize their use of APEX.
• Stay updated on trends in treasury, finance, and modern engineering practices to continuously improve the platform and its adoption.

To be successful in this role you should meet the following requirements:

• Proven experience in customer success, product management, or a related role, preferably in the finance or treasury domain.
• Strong understanding of treasury and finance processes, systems, and data management.
• Proven experience working with modern engineering stacks and technology platforms.
• Demonstrated success in driving adoption and engagement for digital products
• Excellent communication and interpersonal skills, with the ability to build relationships across diverse teams.

This role is based in Sheffield and offers hybrid working.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500