Analytics Product Owner

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analytics Product Owner.

The UK Analytics & CRM team is part of the UK Customer team. The department is at the centre of excellence utilising data to drive insight, identifying opportunities to increase revenue, driving customer intelligence and marketing; using Machine learning to communicate the right message, to the right customer, at the right time, alongside driving revenue generating initiatives such as; pricing analytics, channel improvement and campaign effectiveness to name a few. The team actively handles a varied and dynamic range of business problems, using a data driven approach to solve, whilst managing communication effectiveness to maximise customer reach, the team is a critical pillar to driving sustainable growth. With multiple teams across the Data, Analytics & CRM department, there are plenty of opportunities to grow and develop in your way!

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Consult with stakeholders to understand business needs, find quantitative solutions to business problems and communicate the results clearly to stakeholders.
• Prioritise backlogs and allocate work to analysts in line with their skillsets and career ambitions.
• Provide direction to analysts in analytical best practices and review analyst outputs to ensure it solves business problems and meets quality standards.
• Project manage analytical projects, ensuring that projects are delivered on time
• Complete analysis on the following areas: consumer behaviour, segmentation, incentive delivery and marketing, delivering insight and proactively identifying opportunities to drive growth.
• The role is focussed on wealth acquisition and insurance; therefore, you will be leading complex analytical projects that could be supporting wealth or insurance

To be successful in this role you should meet the following requirements:

• A proven track record of delivering data led products using: SAS or SQL, Cloud based databases, Excel, and visualisation tools (Looker, Qlik, or Tableau) to analyse large amounts of data, draw conclusions and drive actions (essential).
• An understanding of how machine learning can be applied to solve business problems and a track record of delivering machine learning products (essential).
• Previous experience working with senior and executive stakeholders to: understand business problems, identify creative ways to solve those problems with analytics solutions, communicate the insights, and commercialise the results (essential)
• Previous experience providing clear direction to analysts for projects and making sure that the outputs deliver business requirements (essential).
• A demonstrable background in analysing campaign performance and sizing audiences for campaigns.
• An understanding of UK data regulations; data privacy, processes and controls (essential).
• Experience of project management using Agile (essential)

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This is a hybrid role which can be based in any of the following locations: Sheffield, Birmingham, Chester, Leeds or Whiteley.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500