Sr. Associate Director, Software Engineering Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering Specialist.

Business: IWPB Technology

Job ID: 35587

Principal responsibilities

• Application support/management, Including scoped application metrics/reports
• Develop automation tools for service management, support ITSO on their application monitoring, including disruptive incident monitoring, MTTR, LTTD 
• Monitor and improve system performance, optimizing RTB cost, latency, and resilience. Drive continuous improvement in service health and resilience.
• Provide data and documentation to internal and external auditors, including walkthroughs and reports.
• Research, develop, and implement new solutions to reduce manual work and effort.
• Provide leadership and mentorship to embed ITSO/ITSO delegators into the department by setting technical direction, best practices and operational standards.
• Drive a culture of continuous improvement within Engineering
• Foster strong relationships with business stakeholders and internal technical teams.
• Maintain proactive relationships with external 3rd vendors.        

Requirements

• Strong analytical and problem-solving skills.
• Fluency in written and spoken English and be comfortable working in a multi-cultured/global environment.
• Strong automation and scripting skills (Python, Go, Bash, etc.)
• Ability to work independently and within a diverse team environment.
• Experience in SRE Or production support role, DevOps, or infrastructure engineering roles
• Proficiency in CI/CD pipelines, observability stacks (AppDynamics, Grafana, Splunk), and monitoring systems.
• Proven experience maintaining highly available, low-latency systems in a regulated industry (preferably banking, fintech, or insurance).  

/WX

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***