Head of Business Continuity & Incident Management HSBC China

GCOO - Asia & Middle East COO

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking an experienced professional to join our team.

In this role, you will:

1. Control Ownership & Governance

• • Local Compliance: Ensure all local Business Continuity (BC) and Operational Resilience (OR) controls operate in strict accordance with local laws, regulations, and HSBC global standards.
  • Risk Oversight: Partner with regional teams to guide local Risk Owners (GB/GI), ensuring they clearly understand control appropriateness and effectiveness.
  • Monitoring & Reporting: Execute rigorous risk and control monitoring, manage identified issues with prioritised mitigation, and deliver high-quality control reporting to meet group and regulatory requirements.

2. Business Continuity Management (BCM)

• • Lifecycle Management: Own the planning and execution of a fit-for-purpose annual BC lifecycle, ensuring all analysis, planning, and exercise obligations are met.
  • Tool & System Excellence: Ensure high-quality usage of the Business Continuity Planning Tool and Emergency Notification System, setting mechanisms to review metrics and drive remediation where gaps exist.
  • Crisis Readiness: Oversee local contingency site provisions and support Real Estate Services as a BCIM advisor.

3. Major Incident Management (MIM)

• • Crisis Capability: Ensure mandated Major Incident Group (MIG) controls are active, including the facilitation of training and exercises for HBCN.
  • Threat Monitoring: Perform proactive threat monitoring and provide timely escalation to the MIG Chair, regional teams, and key stakeholders.
  • Incident Response: Lead the team in executing emergency notifications, managing local MIG invocations, and conducting post-incident reviews in line with Group standards.

4. Operational Resilience (OR)

• • Entity Level Coordination & Steering: Orchestrate activities at entity level to ensure timely delivery of key milestones, through active tracking, monitoring, review & challenge, reporting, and escalation.
  • Continuous Improvement: Drive simplification in processes, challenge the status quo, and leverage new tools to enhance resilience capabilities.

5. Stakeholder Management & Leadership

• • Trusted Advisor: Build and maintain strong relationships with local Heads of GB/GI, senior management, and regulators.
  • Ambassadorship: Act as the local face of BCIM/OR, advocating for resilience priorities and fostering an exchange culture across HSBC entities in China.
  • Team Leadership: Lead by example, building a motivated, engaged, and diverse local team. Champion integrity, accountability, and collaboration.

To be successful in the role, you should meet the following requirements:

• • Proven Expertise: Significant experience in risk or control management, with a deep track record in managing Business Continuity and Operational Resilience lifecycles.
  • Crisis Leadership: Demonstrated experience in managing major incidents, training senior executives, and facilitating high-stakes crisis exercises.
  • Regulatory Knowledge: A deep understanding of global and local requirements related to BCIM and OR. Professional certification (e.g., CBCP, MBCI) is a significant advantage.
  • Strategic Agility: The ability to translate global and regional priorities into effective local actions, balancing competing demands to find the best solutions.
  • Decision Making: A confident decision-maker who can act decisively under pressure and within tight deadlines.
  • Communication: Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Global Mindset: Experience working within highly regulated, complex international organisations.
  • Language Skills: Fluency in English and the local language (Mandarin) is a prerequisite.
  • Values: High ethical standards, innovative thinking, and a commitment to "We Succeed Together."

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited