Business Analyst

GCOO - Operations and Shared Services

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking an experienced professional to join our team.

In this role, you will:

• To provide core banking support covering core banking control maintenance functions, Help Desk functions and data extraction functions or other activities assigned by team leader.
• To deliver excellent customer service to internal customers.
• To deliver an efficient, high quality service within SLA and ensure that areas of operational risks are identified, monitored and escalated effectively to enable business continuity.

To be successful in the role, you should meet the following requirements:

• Ability to self-direct and self-motivate in an ever-changing environment.

• Ability to understand and follow Group risk management policies                   

• 2-3 years’ experience in core banking systems and excellent internal/external customer service. 

• Experience in project work.

• Experience in working in system projects.
• Ability to learn new systems within a short period of time.
• Proven team player.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited