ADVISORS, PEOPLE ADVISORY

We are currently seeking an experienced professional to join our team.

In this role, you will:

· Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services. Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers.

· Provide end to end co-ordination and quality assurance of query and transaction resolution.

· Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.

· Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model.

· Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.

· Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner and specialist teams where relevant.


To be successful in the role, you should meet the following requirements:

· Excellent organisational and planning skills / attention to detail.

· Excellent interpersonal and communication skills.

· Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.

· Proven ability to work well under pressure within demanding and changing timescales/deadlines.

· Able to rapidly develop a detailed knowledge customer contact practices and procedures.

· Evidence of success in an operational HR role.

· A good understanding of the principles of Employee relations.

· A sound working knowledge of HR principles and procedures.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company  relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by  HSBC Insurance Brokerage Company Limited