Head of Client Connectivity, Korea

Job Description

Accountable for client change and GPS revenue realisation for the country to deliver world-class client connectivity experience enabled by high performance team culture.

• Drive a front-to-back, collaborative culture across the country as well as global client connectivity team, promoting teamwork across client project managers, enablement managers, solution architect, contract managers, market managers and market product owners to deliver world-class client connectivity experience.
• Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience. Align with the region to deliver consistent experience to key clients i.e. Priority and Diamond Clients.
• Enable high performance by cascading global strategy and connecting to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.
• Develop and implement risk aware client-centric culture within the country team and supporting Global Service Centres (GSC) consistent with the global operating model and SVS scorecard.
• Support RFPs, technical client advisory and post-sales fulfilment to Corporate and Institutional (CIB) clients across the full range of Global Liquidity and Cash Management (GPS) products and CIB Client Connectivity Channels across GPS, GTS, MSS and C&L including Innovation Bank.
• Accelerate time to first transaction and the realisation of sales revenue through continuous improvement in process, technology, people and optimised capacity. Continuous improvement should consider client feedback and country teams should support initiatives across client documentation, product/channel onboarding, integration, channel user experience and client training.
• Maintaining regular dialogue with members of the Regional and Global Client Connectivity Leadership team and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

Qualifications

• Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams.
• Strong leadership and communications, experience engaging with second line risk teams on audits and regulatory requirements. Ability to interpret regulation into product requirements and identify impacts.
• Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology. Knowledge of the product lifecycle and market management, with demonstrated experience commercialising new capabilities in market successfully.
• Change agent with a good track record of implementing organizational, procedural, technology and people transformation initiatives.
• Banking & Product Experience : 10–15+ years of experience in banking, financial services, or fintech and 10+ years of experience in digital channel and/or transaction banking product management
• full proficiency in Korean and English