Client Services Manager - Global Payments Solutions

Role purpose

The Client Services Manager (CSM) drives proactive client engagement across HSBC Global Payments Solutions (GPS), with a strong focus on service delivery and ongoing support for Cash Management solutions. The role has end-to-end responsibility for day-to-day service management for a portfolio of designated clients, ensuring they achieve the best outcomes from HSBC’s products, platforms, and technologies.

You’ll partner with clients throughout their Cash Management journey, acting as their advocate within HSBC and with relevant partners. Over time, you’ll build trusted relationships with technical stakeholders and, where applicable, senior client decision-makers.

Key responsibilities

• Provide day-to-day support to clients, enabling effective use of HSBC Internet Banking and other GPS Cash Management solutions (including payments, collections, liquidity/investments, corporate cards, and treasury-related services, as applicable).
• Own service accountability for the assigned client portfolio, driving client satisfaction, retention, and identifying growth opportunities.
• Build and maintain strong relationships with clients and relevant third parties.
• Plan and deliver account governance activities (e.g., service reviews, incident follow-ups, and action plans) to optimise the support provided.
• Ensure high service quality, accurate client/account records, and timely issue resolution, coordinating internal teams where needed.
• Identify and progress opportunities aligned to client needs, contributing to business growth and improved client outcomes.

Requirements

• 2 years’ experience in banking and/or financial institutions (ideally within Cash Management and/or Client Services).
• Bachelor’s degree in Business Administration, Finance, or a related field.
• Fluent English (written and spoken).
• Spanish is a plus.

Desirable technical skills

• Knowledge of payments and collections file formats: local standards (CNAB) and global standards (e.g., XML / ISO 20022).
• Corporate Cards