VP, Global Program Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

HSBC is the world’s leading trade finance bank, offering a comprehensive range of traditional trade products as well as a variety of innovative structured supply chain solutions.   Global Trade Solutions (“GTS”) has been recognized by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with its end-to-end customer solutions (voted the Best Trade Bank by our clients globally for eight consecutive years).

The purpose of this role is to proactively manage Structured Trade Finance programs with our Tech, Media and Telecoms clients and to identify opportunities that will deepen our relationship and intensify our support.

As the VP, Global Program Manager for TMT, you will:

• Lead our day-to-day transactional engagement with structured trade clients in the TMT sector. This will involve proactive management of receivables finance programs and structured finance programs across the portfolio.
• Collaborate with TMT Sales Managers to identify opportunities for expansion of existing programs and delivery of cross-sell opportunities that meet client needs.
• Operate as the primary point of contact for existing TMT clients on all transactional and programmatic queries, taking ownership of client identified issues and mobilizing internal stakeholders to deliver a resolution.
• Drive engagement with internal GTS and functional stakeholders to ensure efficient execution of structured trade transactions.
• Proactive engagement with Finance and other stakeholders to ensure balances, revenues and margins are correctly captured in financial reporting systems and collaborate to troubleshoot any issues identified.
• Collaborate with Sales, Implementation and Operations to ensure program structure and operational parameters are understood through the design, implementation and execution process.
• Act as primary contact point for GTS Operations for any transactional processing, revenue recognition or client behavioral issues and mobilize GTS and non GTS stakeholders as required.
• Proactively collaborate with CIB Coverage community regarding established programs, addressing Coverage questions and act as a primary contact point for relationships with structured trade facilities. 
• Proactively collaborate with Supplier Engagement Managers to drive the timely expansion of existing supply chain finance programs.
• Effectively coordinate and collaborate with the HSBC team across geographies and functions to develop appropriate solutions, construct product proposals and sales pitches
• Provide feedback to Product, Implementation, Sales and Operations based on client sentiment and input on the GTS proposition, the competitive landscape and specific requirements which help drive product enhancements/developments as appropriate.
• Formulate, support and drive sector engagement strategies, including participation in events, case studies, client testimonials, client planning and wallet sizing activities.

Requirements

To be successful in this role, you should meet the following requirements:

• Client facing experience, preferably with experience of clients in Tech, Media or Telecoms sectors.
• Experience of managing a client portfolio and/or responsibility for a driving client cross-sell and satisfaction metrics, plus a proven sales record with strong data analytical skills
• Deep understanding of trade finance and working capital solutions, market and competitive trends and sector based regulatory environment
• Strong knowledge of the day-to-day Treasury and Procurement environment, particularly as it relates to working capital.
• Proven ability to collaborate with local, regional and global colleagues within and outside of GTS to deliver innovative solutions that address complex client challenges
• Proven experience in managing large complex relationships in client facing roles, demonstrating an understanding of risk management, structures, credit, products, processes, in an individual contributor capacity
• Proven ability to identify and meet customer needs by matching a broad range of products and services, and delivering creative and flexible customer solutions within a deadline

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.