Product Manager - Global Payments Solutions

The opportunity: Product Manager  - Global Payment Solutions

Being part of HSBC in Israel, you’ll help evolve and grow our business.

The Product Manager will report to the Global Payments Solutions Country Head and provide end-to-end support across product initiatives, enhancements, fixes, issues and day-to-day requests within Global Payments Solutions.

The role will coordinate stakeholders, manage dependencies, remove blockers, track progress and ensure timely, accurate communication across local, regional and global teams.

What you will do:

• Manage product initiatives, enhancements, fixes and day-to-day requests from initiation through to completion.
• Respond to product and regional queries professionally and within agreed timelines.
• Coordinate surveys, annual reviews, GPS updates and other governance activities.
• Support product issues and tickets through investigation and resolution, including recurring issues and root-cause analysis.
• Escalate customer, regulatory, operational or delivery impacts promptly.
• Support the preparation, submission and follow-up of product funding requests.
• Identify and engage the appropriate stakeholders to progress activities.
• Track actions, deadlines, approvals, dependencies, risks and escalations.
• Provide regular and accurate status updates to relevant stakeholders.
• Maintain accurate product documentation and contribute to continuous improvement.

You should apply if you have:

• Experience in product management, payments, transaction banking, financial services or a related delivery environment.
• Strong organisation, coordination, stakeholder-management and communication skills.
• Proven ability to manage multiple activities and deliver outcomes end to end.
• Experience managing queries, issues, risks, dependencies and escalations.
• Proactive, detail-oriented and able to influence without direct authority.
• Comfortable working across regional, global and matrixed teams.
• Knowledge of payments, cash management, transaction banking products, clearing arrangements and payment rails.
• Experience with governance, funding requests, ticket management, business cases and Agile, waterfall or hybrid delivery methods, with a focus on continuous improvement.
• Excellent communications and written skills in Hebrew and English
• Are living in Israel

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices. 
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers