Vice President Operations - Private Bank

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Vice President – Private Bank.

Job Responsibilities: 

• Safeguard the Bank's interest from potential losses by ensuring observance of laid down procedures and assessing impact on any changes in credit policy and instruction manuals.

• Ensure quality customers service is provided by ensuring that all stipulated. service standards are met and that all complaints and enquires from customers are promptly resolved or responded. 

•  Look at improving the End-to-End customer journey of the processes we manage.

•  Continue seeking ways to improve the processes handled by the departments and win the confidence of staff by fostering a proactive, cost conscious and innovative work culture and encouraging staff to suggest new ideas thereby keeping up the productivity as agreed with the customers or maintaining an annual improvement of 5%, whichever is the higher.

•  Manage, co-ordinate and maximise resources of operations by encouraging and coercing maximum co-operations between departments, using/refining existing management tools such as various indices and quantitative/management techniques to achieve optimum and quality outputs as per the objectives of respective business cases advocated by the hosts.

•  Maintain and develop a team of high productive efficient executives and operation staff through effective use of the appraisal system, regular coaching, counselling and motivation.

Job Requirements: 

• Strong stakeholder management
• Strong Operations and People Management experience is needed
• Extensive years of working experience of Securities / Investments / Corporate Actions / Private Equity
• Strong leadership skills are evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Evidence of strong analytical, statistical and data skills to study trends, make projections and to interpret numeric information.
• Initiate cost control measures by achieving resource efficiency and managing overheads.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.