UK FST - Supported Banking Officer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of UK FST - Supported Banking Officer

In this role, you will:

• Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflows and priorities are in accordance with procedures.
• Process productivity and quality targets are set, monitored, and achieved to ensure optimum resource utilization, achievement of business objectives and customer Service Level Agreements (SLAs)
• Ability to identify and support vulnerability in an empathic and compassionate manner.
• Work collaboratively with others to create a productive, diverse, and psychologically safe working environment.
• Supporting colleagues through effective coaching and referral channels.
• Providing subject matter expertise for internal departments/third parties requiring guidance on deceased related queries.
• Delivering best in class customer service on every customer interaction, taking ownership to drive first contact resolution at every opportunity.
• Supporting customers through situations of a higher complexity where additional customer support is required, taking ownership to complete further investigation where needed, identifying and escalating risks where appropriate.

To be successful in this role, you should meet the following requirements:

• Bachelor’s or equivalent degree in business or related field required
• At least 3 years of relevant experience in financial services and/or BPO operations
• Experience in financial products, high volume processing center operations/contact center operations
• Ability to work using a multiple application on systems 
• Ability to organize work independently and as part of a team.
• Deal with an array of complex situations, employing effective decision-making skills and knowledge when applying resolution tools that best meets the needs of the customer needs.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP