Technical Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Manager – Cash Management, Market Operations.

In this role, you will:

•  Monitor and coordinate changes that impact the process i.e. CMS enhancement, platform upgrades, upstream system changes, etc. Drive the initiative internally and provide regular update to management
• Decide on changes that impact BAU activities (chasers, escalation, reporting, compliance, audit, etc.)
• Lead the monthly call with business on productivity, quality issues
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction, most importantly to the Front Office.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Appropriate measures are taken to improve quality and prevent recurrence.
• Actively participate in 360 degree, working group, BAU meeting and appropriate forums
• Provide feedback to AVP on possible client engagement initiatives.
• Periodical MI submitted accurately and in line with customer and business needs.
• Consistently monitor client engagement across teams and establish good working relationship across departments. Lead the bi-monthly call with stakeholders and quality issues.
• Encourage and monitor team member to consistently maintain a high level of customer service
• Support where applicable, both tactical and strategic agenda for the Cash Services-managed activities, ensuring the effective management of inbound migrations/de-risking from Cash Services KL
• Deliver change tasks in a timely manner; ensure good governance and communication of change tasks and delivery date expectations within the control team and across the wider Operations
• Provide support for any ad-hoc project to the Head of Operations and Operations teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data
• Ensure constant sufficient coverage for all processes by actively managing and adjusting the Team Roster

• Drive Emergency Escalation Plan for Operations Teams (BCP)

To be successful in this role, you should meet the following requirements:

• A degree in banking / financial / management / business administration / accounting exposure
• A working knowledge of Global Markets processes and trade lifecycle
• A working knowledge of regulatory reporting would be advantageous

• Sound knowledge and understanding of the Nostros Funding process and CMS Systems
• Strong understanding of MI reports
• Ideally 5+ years tenure within an Investment Banking Operations environment, exposure to Cash Management, Cash Services Operations and/or FX Operations functions is essential
• Proficient with MS Office and with good numerical and analytical skills
• Abilty to manage good relationships across mutiple business lines and GBM Hubs
• Ability to solve complex problems, articulate requirements and implement change

• Escalation – ability to recognize when an issue should be escalated and communicate it effectively to higher management to reach resolution
• Ability to build rapport with and relate to a wide range of people
• Ability to effectively influence others, including higher management, especially when implementing change
• Ability to learn quickly and transfer knowledge appropriately
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills
• Ability to spot and deliver on process improvement opportunities
• Able to work under challenging environment with tight timelines

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP