Team Manager - Client Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Manager – Client Management.

In this role, you will:

• Class’ standards whilst remaining within key operational performance parameters (customer experience, & operational productivity targets)

• Understand Management Information, and build action plans to improve service levels and team performance through training, coaching and people development
• Plan and prioritise work appropriately considering importance, urgency, customer and business impact.
• Manage stakeholders at country and regional levels, providing them with required MIS and action plans for hot spots.
• Complete accountability of performance management for a team with spans
• Own and manage escalated customer concerns and complaints for the team.

To be successful in this role, you should meet the following requirements:

• Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations.
• Experience of coaching, mentoring, developing others
• Able to motivate the teams and develop a culture of empowerment.
• Working knowledge on Cash Management products and services

• Strong Customer Orientation and passionate about delivering superior customer service.
• Ability to anticipate future stakeholder needs and take actions today.
• Good knowledge of Excel and PPT and able to work on various MIs and presentations.
• Great written and communication skills in English
• Good interpersonal skills with the ability to build and maintain working relationships with Business Partners / Stakeholders
• Strong Team Player with an ability to drive and motivate self and others
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Strong Team Player with an ability to drive and motivate self and others

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP