Processor Account Servicing and Maintenance - Lending Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance – MENA Chargebacks and Disputes Lending Services

In this role, you will:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

To be successful in this role, you should meet the following requirements:

• Work experience is not essential.
• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Ability to grasp quickly.
• Ability to understand and interpret numeric data.
• Flexibility to work shifts.
• Ability to build rapport with people. Ability to maintain focus while working with voluminous data.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

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Issued by HSBC HDPP