Processor Account Servicing and Maintenance - Lending Services

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

To deliver accurate and timely processing of MENA Commercial Cards requests across the end-to-end lifecycle (onboarding, card issuance, maintenance, limits, cancellations, and servicing). The role ensures customer instructions are executed correctly by completing system updates, validating required documentation, meeting SLAs, and complying with local regulations and HSBC policies, while proactively managing exceptions and collaborating with stakeholders to minimise rework and improve customer outcomes.. Processor Account Maintenance – Lending Services

In this role, you will:

•    The job holder is responsible for processing MENA Commercial Cards requests accurately and on time, in line with Group Compliance Policy, local regulatory requirements, and internal procedures. The role requires strong operational risk awareness, ensuring correct documentation and system updates, and escalating exceptions or potential issues promptly.
•    The job holder is expected to demonstrate ownership, attention to detail, and effective time management to meet SLAs and productivity/quality targets, manage daily volumes with minimal errors, and support continuous improvement and standardisation by sharing best practices across markets.
•    Identifies, assesses, and manages operational risks arising from loan and card maintenance activities to prevent customer impact, financial loss, or regulatory breaches.
•    Ensures strict adherence to internal policies, procedures, and regulatory requirements to mitigate compliance and conduct risk.
•    Applies appropriate controls and validations when processing account changes to reduce the risk of errors or unauthorized activity.

To be successful in this role, you should meet the following requirements:

•    Knowledge of department and tasks undertaken.
•    Knowledge of relevant department systems.
•    Previous experience of departmental processes is advantageous.
•    Ability to communicate effectively
•    Ability to deliver a good level of quality service        
•    Ability to work as part of a team as well as on own initiative.            
•    Ability to communicate effectively both verbally and in writing            
•    Working to deadlines & attention to detail

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Issued by HSBC HDPP