Processor Account Servicing and Maintenance - Lending Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance - Lending Services..

In this role, you will:

• Global Resourcing is a key strategic initiative of the HSBC Group for centralizing back office and voice related operations of Group entities from around the world.  Global Resourcing is a major contributor to the Group Strategic Plan of improving the cost income ratio of its businesses
•  
• Global Resourcing’s expansion continues with increasing rapidity.  Pressures of space increase the need for a fast but robust process for bringing new sites into service

• The jobholder has the responsibility to process work items and make decisions with respect to the Policies and Procedures set by Global Resourcing. In a contingency situation, the job holder may refer to the Assistant Manager for guidance in carrying out his/her responsibilities.

• The job holder is guided by the Management Team, Global Resourcing, Group Standards Manual and Group Operations FIM and local laws and regulations.

• Working under different parameters including multiple time zones, 24 hrs flexi-shift, different systems, practices and processes and a uniqueness of work culture/environments inherited from the migrating countries
• Analyzing specific details and investigating Fraud/Dispute scenarios in different customer folders.
• Having to continuously work on/investigate scenarios and consistently identify details that are useful to the case being processed.

To be successful in this role, you should meet the following requirements:

• Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
• Work experience not essential.
• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Ability to grasp quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Ability to build rapport with people. Ability to maintain focus while working with voluminous data.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP