Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL.

Principal responsibilities

• The role is responsible for managing a team working on the maintenance of static data for multiple Middle Office and Fund Admin clients within agreed quality, timing and output targets. The role involves contact with clients and other external parties such as broker and custodians. 
• The job holder is responsible for ensuring static data is ready for fund launches and updates are made to clear Middle Office and Fund Admin exceptions.
• Manage costs in line with AOP
• Improve operational efficiency on year-to-year basis to minimize overall cost and marginal cost of new business
• Ensure service delivery quality and timeliness meet/exceed agreed threshold.
• Support Global Operating Model/Workflow/ Platform Change initiatives

• Engage with the stakeholders to ensure team is aware of the changing expectations and challenges
• Ensure understanding of the various requirement for various jurisdictions and thereby end client
• Ensure regular business calls are held and actionable are completed within timelines

• Attrition rate maintained within annual performance target
• Recruitment/training of teams managed
• Develop a culture of meritocracy, high performance standards and high achievement
• Manage Succession planning for Key resources.
• Create best place to work as evidenced through future GPS scores
• Service Delivery quality/timeliness is within/exceeding agreed limits and regularly reported to stakeholders
• Ensure effective production management capacity is in place for the process.
• Work towards minimizing business variance across jurisdictions/regions through standardization No Repeat high risk finding in Internal audits
• Manage migrations within project agreed timelines and risk parameters
• Reduce Operational Losses on year-on-year basis and contain within agreed risk limits.
• Establish effective BCP for the processes.

Requirements

• University Graduate

• Knowledge & industry experience related to securities services operations

• Able to read and understand swift messaging.

• Aptitude for investigating and resolving complex issues and bespoke situations.

• Ability to build and maintain relationships with colleagues and both internal and external parties.

• Ability to communicate effectively in writing and verbally.

• Ability to plan and organize the team’s workload to meet deadlines, considering relative priorities.

• Proven ability to work independently and to motivate and influence others.

• Desire to achieve service excellence which is recognized by all HSS clients, competitors and industry bodies.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***