Manager - SME - Account and SSI Data

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager SME – Account and SSI.

SME Manager will be part of Account and SSI Maintenance APAC team. The nature of the work will be diverse and will entail analysis of data sets. Accounts and SSI instructions from a variety of sources and systems for Global Markets under ASM umbrella and perform necessary due diligence. It is expected that this role will liaise with a larger operations team under ASM and work very closely with other teams to manage bulk and regular BAU volumes as and when asked.

The role will also require the SME Manager to work closely with the team to manage multiple projects and support the line management in smooth running of the operation and delivery of task on a day-to-day basis.

Principal responsibilities

• Maintaining SSI accuracy and preventing settlement failures
  • Ensuring SSIs are complete, validated, current and correctly authorised.
  • Managing changes to beneficiary, custodian, agent-bank and market details.
  • A single incorrect field can lead to failed or delayed settlements, penalties, client impact and operational risk.
• Managing complex global-market and account requirements
  • Global custody involves different markets, currencies, settlement cycles, local agents, market practices and regulatory requirements.
  • The manager must ensure that account structures and SSIs reflect each market’s specific requirements while maintaining consistent global controls.
• Balancing risk control with turnaround expectations
  • SSI maintenance often requires maker-checker controls, independent verification, evidence retention and segregation of duties.
  • At the same time, clients and front-office teams expect rapid processing, particularly around market deadlines and high-volume settlement periods. The challenge is to move quickly without weakening controls.
• Co-ordinating stakeholders and managing exceptions
  • The role typically involves clients, relationship managers, custody operations, settlements teams, local agents, technology teams and risk or compliance functions.
  • Resolving breaks requires clear ownership, timely escalation, root-cause analysis and effective communication. Repeated exceptions may indicate wider data-quality, process or system issues rather than isolated errors.

Requirements

• Strong communication skills, ability to converse confidently with senior stake holders in country/city offices
• Very good written and verbal English language skills
• Good negotiation and influencing skills
• Vast experience in Custody Accounts Static Data processing would be an added advantage.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with business areas.
• Eye for detail in identifying errors/mistakes.
• A good understanding of the overall securities industry from an operational and regulatory perspective. 

• Knowledge of excel.  

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (Philippines) Private LTD***