Manager - Quality Assurance Communication Surveillance

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Quality Assurance Communication Surveillance.

Job Responsibilities: 

• Managing Assistant Managers (AMs) and monitoring operational quality performance i.e., duly completing the quality reviews, meeting the service quality requirements, minimizing cost of errors and ineffective processing.
• Support the GSC Head of Quality in producing MI, acting as a backup, and supporting the deployment of the Risk Compliance and Regulatory Compliance quality model effectively. resources effectively.
• Lead the delivery of appropriate refresher sessions to improve process and service quality, automation & MI dashboard reporting, calibration & coaching, operational motivators, and remedial action for their respective sites.
• To work as part of an independent function for the 1st line of defense, with no conflict of interest and accuracy in submissions.
• Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with Compliance Operations.

Job Requirements: 

• Market domain or Global Markets environment and organization of similar scale. Knowledge of Surveillance function in a banking environment with exposure to capital markets products is desirable.
• Knowledge of various Global Market products like Equities, Foreign Exchange, fixed income, Derivatives, Over The Counter products such as swaps, digital option, rates trading and structured products etc.
• Proven ability to manage migrations of processes and exposure to diverse/multi-culture work environments with strong organization, time management and prioritization skills.
• Excellent communication skills and presentation skills are mandatory, as are good tact and diplomacy, as the role requires relationship management with other individuals and teams within the HSBC Group.
• Proficiency in MS Office Suite; Excel, macros. Knowledge of Visual Basics Automation, and python would be an added advantage. Global Exposure and experience in multi-tasking.

What additional skills will be good to have?

• Knowledge of Electronic-Surveillance, Trade Surveillance and Audio Surveillance monitoring tools.
• Ability to clearly articulate business and regulatory implications of analysis and findings
• Knowledge of financial markets and in particular, financial market regulation.
• Any compliance certification and experience in audit related work.
• Knowledge of regulatory norms around capital market.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.